Amenities: This word can refer to a property’s features and facilities, as well as often complimentary items offered in a venue, such as free food or drink, office supplies, or concierge services.
B to B: business to business: describing or involving business arrangements or trade between different businesses
B to C : business to consumer: describing or involving the sale of goods or services directly to customers for their own use
Back of the House : Support and service areas usually not seen by guests of a hotel
Banquet Event Order (BEO) / Function Sheet: List of Instructions that outline all event logistics and instructions a venue needs to successfully execute an event. This document details the timings of the event, space or room setup, menu selections, audio visual requirements, and how the event will be run.
Black Tie: Required dress is formal; tuxedos for men and evening dresses for women
Business Attire: Required dress is what would normally be worn at the office, i.e., business suits
Casual Attire : Generally considered a middle ground between business formal wear and street wear, but its definition can vary widely among different organizations
Centrepiece : Decorative item for the centre of a banquet table.
Concurrent sessions: events happening or existing at the same time
Conference pack : a pack of items that could include a schedule or program of events, a map of the venue and information on venue facilities
Cut-Off Date: This date refers to when a facility releases a block of rooms or space.
Day Delegate rate (DDR): is a charge by a venue per attendee, per day for an event, based on a full day’s meeting
Early bird registration: tickets and services purchased before a specified date are available at a reduced fee.
Force Majeure Clause: This clause is included in most venue contracts to prevent the facility from being held liable should it not be able to hold up to their end of the agreement due to circumstances that are not within the venue’s control. These circumstances include events such as a natural disaster or other ‘Acts of God’.
Lectern: A stand placed at the front of the conference room on which a speaker may rest notes or books. Can be free-standing or table-top and often fitted with a light.
No-show: An expected guest (i.e. delegate, hotel guest, attendee) who does not attend and hasn’t advised the organizer or hotel of a planned absence or delay.
Pre registration: booking onto a meeting or event prior to the day of the event.
Setup and Take Down : process of preparing equipment for an event and taking apart that equipment after the event
Waitlist: A client is ‘waitlisted’ when an event, session, or space is fully booked. They can be held on a waitlist for cancellations and if a spot becomes free they can be offered the opportunity to attend.