Our tailored support
From initial setup to training your teams, we are by your side to help you unlock the full potential of our event solution, without complexity.
Personalized support from an expert team
Much more than software, a partner at your side
From your very first contact, you will be supported by a dedicated team of experts in both events and digital transformation.
You are never alone: a single point of contact will accompany you throughout the project, provide follow-up, and remain available to answer your questions or adjust the software settings as your needs evolve.
“Beyond the technology, we also appreciate the support and the responsiveness of the Lab Event teams. Working with Lab Event means choosing a modern and efficient approach, focusing on what matters most: offering unique experiences to our customers and partners. “
Florence – Sales Director at Maison de la Chimie
A structured and gradual implementation
In just 3 steps
Framing & understanding your needs
Every project begins with an in-depth discussion phase.
Together, we analyze:
✔️ Your current processes (sales, production, billing, etc.)
✔️ Your objectives (time savings, improved traceability, automation, etc.)
✔️ Your internal constraints (number of users, level of digitization, other tools used)
Personalized onboarding
Our team will guide you step by step to configure Lab Event according to your methods, challenges, and objectives.
Throughout the onboarding process, we work with you to:
✔️ Customize your tool: company information, users, access rights, etc.
✔️ Import and organize your data: customers, service providers, products, etc.
✔️ Tailor each module to your organization
Support & continuous improvement
Support does not stop once the software has been deployed. You benefit from responsive support to answer your questions and develop the tool in line with your growth:
✔️ Technical support available via chat, email, or phone.
✔️ Regular webinars to discover new features and optimize your use.
✔️ Personalized recommendations over time.
Take advantage of a comprehensive knowledge base
Access detailed tutorials, practical guides, and personalized resources for each module and feature of our software.
✔️ Interactive tutorials
Learn how to create events, manage your customers, send quotes and invoices, and much more with step-by-step guides.
✔️ Thematic guides
Content structured by module so you can progress at your own pace, according to your priorities.
✔️ Video FAQs and Webinars
Watch concrete answers to frequently asked questions and webinars hosted by our experts to deepen your knowledge and discover what’s new.
Targeted training for your teams
For smooth handling tailored to your business needs
Various formats for greater flexibility
The sessions are organized by role (sales representatives, project managers, administrators, etc.) and can be conducted via video conference, on-site, or through e-learning. Each module is based on real-world use cases directly related to your internal processes.
In addition, we provide you with a resource base (guides, video tutorials, practical information sheets) to help your teams work independently at their own pace.
