How has connectivity with Mews simplified multi-site operations for
Slow Village?

Context

One of the first two villages, Slow Village Biscarrosse, initially used a tool that did not fully meet its needs: it lacked flexibility and clarity, and was not suited to the complexity of their events.

Due to these limitations, the teams quickly sought a more intuitive and suitable solution, which led them to adopt Lab Event.. This new tool has enabled smoother and more structured management of event files, facilitating the creation of quotes, monitoring of schedules, and centralization of information.

Subsequently, with the arrival of new establishments, the Slow Village group needed a tool capable of centralizing the management of several sites, while interfacing effectively with their common PMS, Mews.

The goal: to have a centralized, seamless solution connected to their PMS (Mews), used across all sites, particularly for accessing real-time accommodation availability and centralizing billing.

The challenge / Issue

With the growth of the group and the integration of several new establishments, Slow Village quickly faced a problem: the coexistence of two separate tools for managing events on the one hand and accommodation on the other.

On one hand, Lab Event allowed events to be structured, customized quotes to be created, and files to be tracked accurately. On the other hand, the PMS centralized individual reservations and accommodation billing.

With regard to legal invoicing requirements, Slow Village could not use two different systems to issue its invoices, making it essential to find a connected, compliant solution capable of centralizing commercial data while relying on the PMS for payments.

In this context, establishing seamless connectivity between Lab Event and Mews quickly became a strategic priority for Slow Village, in order to ensure unified, reliable, and rapid management of all their event and hotel activities.

Solution provided by Lab Event

To meet Slow Village’s needs, Lab Event has set up customized connectivity with the Mews PMS, enabling seamless synchronization between event and hotel information.

The objective was clear: eliminate duplicate entries, ensure the reliability of availability data, and guarantee compliant centralized billing.

Solution and services used

Implementation required precise configuration work, particularly in the Lab Event product catalog:

• Each element has been rigorously configured to correspond to Mews categories, distinguishing between bookable products (room types, overnight stays) and non-bookable products (additional services, event services).
• Une cartographie complète was created to match each room category and product type in both systems. This made it possible to view availability in real time from Lab Event, directly from Mews, and thus build complete quotes in a single tool.
• Payment management has also been integrated into the process: deposits and balances collected and recorded via Lab Event can now be automatically transferred to Mews for consolidated billing in compliance with legal requirements, in particular via the payment gateway used by the group.

Thanks to this smart interconnection, Slow Village teams can now manage their events from start to finish, while maintaining a single point of control for accommodation and finances.

Approach and process

From the outset, collaboration was organized on several levels: management expectations were incorporated, but regular meetings were also held with the operational teams from each of the five villages.

This made it possible to take into account specific field conditions and anticipate the software’s practical uses.

Implementation / Development

Before any final deployment, targeted tests were carried out to validate the proper functioning of Mews connectivity: mapping categories, registering API tokens specific to each site, adjusting payment workflows, etc.

Beyond the technical aspects, the project required change management support: field teams were trained in a new way of structuring their products and entering data into Lab Event, so that it could be fully utilized in Mews.

This phase was essential to ensure that the solution was not only functional, but also adopted by users on a long-term basis.

results obtained

The first operational benefits are already visible for the Slow Village teams.

The connectivity between Lab Event and Mews, now active, enables automatic, real-time transmission of key data, particularly when creating or modifying quotes.

This synchronized operation saves significant time for sales and operational teams, while drastically reducing the risk of errors or duplication.

Even though the first quotes sent via this new configuration are still few and far between, users are already reporting a noticeable improvement in working comfort.

The elimination of cross-manipulation between two tools and the unification of data flows facilitate day-to-day management, while ensuring better compliance with legal invoicing requirements.

Conclusion

The project carried out with Slow Village fully illustrates Lab Event’s ability to adapt to multi-site, complex, and constantly changing environments.

By connecting its event management tool directly to the Mews PMS, Lab Event has enabled teams to increase efficiency, reduce re-entry, and ensure centralized and compliant billing management.

This project lays the foundations for a long-term collaboration, structured around an agile and scalable tool, serving a common goal: to simplify event management in the hotel industry.