{"id":9754,"date":"2021-12-02T15:19:25","date_gmt":"2021-12-02T14:19:25","guid":{"rendered":"https:\/\/www.lab-event.com\/faq\/"},"modified":"2025-12-30T15:48:22","modified_gmt":"2025-12-30T14:48:22","slug":"faq","status":"publish","type":"page","link":"https:\/\/www.lab-event.com\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"

[vc_row][vc_column css=”.vc_custom_1767105199087{margin-top: 30px !important;}”][vc_custom_heading text=”Frequently asked questions” font_container=”tag:h1|text_align:center” google_fonts=”font_family:Montserrat%3Aregular%2C700|font_style:700%20bold%20regular%3A700%3Anormal”][vc_column_text]<\/p>\n

Everything you need to know about Lab Event<\/h4>\n

[\/vc_column_text][vc_empty_space height=”50px”][vc_toggle title=”What is Lab Event?” style=”rounded” open=”true” custom_font_container=”tag:h5|text_align:left|line_height:3″ custom_google_fonts=”font_family:Montserrat%3Aregular%2C700|font_style:700%20bold%20regular%3A700%3Anormal” use_custom_heading=”true” css=”.vc_custom_1767103313545{background-color: #f4f5f9 !important;border-radius: 20px !important;}”]Lab Event is SaaS software dedicated to event management. It allows you to centralise customer requests, events, planning, coordination, invoicing and follow-up.[\/vc_toggle][vc_toggle title=”Where is my data stored?” style=”rounded” custom_font_container=”tag:h5|text_align:left|line_height:3″ custom_google_fonts=”font_family:Montserrat%3Aregular%2C700|font_style:700%20bold%20regular%3A700%3Anormal” use_custom_heading=”true” css=”.vc_custom_1767103301262{background-color: #f4f5f9 !important;border-radius: 20px !important;}”]The data is hosted in Europe, in accordance with strict personal data protection regulations (GDPR).<\/span>[\/vc_toggle][vc_toggle title=”Is my data secure?” style=”rounded” custom_font_container=”tag:h5|text_align:left|line_height:3″ custom_google_fonts=”font_family:Montserrat%3Aregular%2C700|font_style:700%20bold%20regular%3A700%3Anormal” use_custom_heading=”true” css=”.vc_custom_1767103322295{background-color: #f4f5f9 !important;border-radius: 20px !important;}”]Yes, Lab Event complies with current security and confidentiality standards, with regular backups and powerful encryption protocols. <\/span>[\/vc_toggle][vc_toggle title=”Is the software compatible with teams working remotely?” style=”rounded” custom_font_container=”tag:h5|text_align:left|line_height:3″ custom_google_fonts=”font_family:Montserrat%3Aregular%2C700|font_style:700%20bold%20regular%3A700%3Anormal” use_custom_heading=”true” css=”.vc_custom_1767103387461{background-color: #f4f5f9 !important;border-radius: 20px !important;}”]Yes, Lab Event is accessible online, allowing your teams to work wherever they are.<\/span>[\/vc_toggle][vc_toggle title=”Does the software manage access permissions according to user roles?” style=”rounded” custom_font_container=”tag:h5|text_align:left|line_height:3″ custom_google_fonts=”font_family:Montserrat%3Aregular%2C700|font_style:700%20bold%20regular%3A700%3Anormal” use_custom_heading=”true” css=”.vc_custom_1767103329400{background-color: #f4f5f9 !important;border-radius: 20px !important;}”]Yes, it is possible to define different roles for each team member (administrator, booking manager, etc.), with specific permissions to access or modify certain information.<\/span>[\/vc_toggle][vc_toggle title=”Can multiple users be managed on the same account?” style=”rounded” custom_font_container=”tag:h5|text_align:left|line_height:3″ custom_google_fonts=”font_family:Montserrat%3Aregular%2C700|font_style:700%20bold%20regular%3A700%3Anormal” use_custom_heading=”true” css=”.vc_custom_1767103421385{background-color: #f4f5f9 !important;border-radius: 20px !important;}”]No, each user has their own account to ensure security, traceability and clear access management.[\/vc_toggle][vc_toggle title=”Does Lab Event offer a trial version to test the features?” style=”rounded” custom_font_container=”tag:h5|text_align:left|line_height:3″ custom_google_fonts=”font_family:Montserrat%3Aregular%2C700|font_style:700%20bold%20regular%3A700%3Anormal” use_custom_heading=”true” css=”.vc_custom_1767103336429{background-color: #f4f5f9 !important;border-radius: 20px !important;}”]Yes, Lab Event offers a 30-day free trial with no obligation.<\/span>[\/vc_toggle][vc_toggle title=”How does the trial version work?” style=”rounded” custom_font_container=”tag:h5|text_align:left|line_height:3″ custom_google_fonts=”font_family:Montserrat%3Aregular%2C700|font_style:700%20bold%20regular%3A700%3Anormal” use_custom_heading=”true” css=”.vc_custom_1767103344562{background-color: #f4f5f9 !important;border-radius: 20px !important;}”]To take advantage of the 30-day free trial, with no obligation, simply fill out the demo or free trial request form. Our team will then arrange a video conference with you to discuss your organisation’s specific needs. After this discussion, we will create your Lab Event access and support you throughout the trial period.[\/vc_toggle][vc_toggle title=”Are there any discounts for long-term commitments?” style=”rounded” custom_font_container=”tag:h5|text_align:left|line_height:3″ custom_google_fonts=”font_family:Montserrat%3Aregular%2C700|font_style:700%20bold%20regular%3A700%3Anormal” use_custom_heading=”true” css=”.vc_custom_1767103351413{background-color: #f4f5f9 !important;border-radius: 20px !important;}”]Yes, Lab Event offers discounts for annual subscriptions or long-term commitments.<\/span>[\/vc_toggle][vc_toggle title=”Is the demo free?” style=”rounded” custom_font_container=”tag:h5|text_align:left|line_height:3″ custom_google_fonts=”font_family:Montserrat%3Aregular%2C700|font_style:700%20bold%20regular%3A700%3Anormal” use_custom_heading=”true” css=”.vc_custom_1767103358183{background-color: #f4f5f9 !important;border-radius: 20px !important;}”]<\/p>\n

Yes, the demo is free and without obligation. It allows you to discover the Lab Event interface and features during a 30-minute to 1-hour discussion.<\/p>\n

[\/vc_toggle][vc_toggle title=”What type of support is included in the subscription?” style=”rounded” custom_font_container=”tag:h5|text_align:left|line_height:3″ custom_google_fonts=”font_family:Montserrat%3Aregular%2C700|font_style:700%20bold%20regular%3A700%3Anormal” use_custom_heading=”true” css=”.vc_custom_1767103363585{background-color: #f4f5f9 !important;border-radius: 20px !important;}”]<\/p>\n

Subscriptions include online, telephone or videoconference customer support, available Monday to Friday from 9 a.m. to 6 p.m., to answer your questions, assist you in using the software and provide support.<\/p>\n

[\/vc_toggle][vc_toggle title=”What are the response times for support?” style=”rounded” custom_font_container=”tag:h5|text_align:left|line_height:3″ custom_google_fonts=”font_family:Montserrat%3Aregular%2C700|font_style:700%20bold%20regular%3A700%3Anormal” use_custom_heading=”true” css=”.vc_custom_1767103375815{background-color: #f4f5f9 !important;border-radius: 20px !important;}”]<\/p>\n

Our team is committed to responding as quickly as possible, usually within 24 working hours.<\/p>\n

[\/vc_toggle][vc_toggle title=”Is there any documentation or tutorials available?” style=”rounded” custom_font_container=”tag:h5|text_align:left|line_height:3″ custom_google_fonts=”font_family:Montserrat%3Aregular%2C700|font_style:700%20bold%20regular%3A700%3Anormal” use_custom_heading=”true” css=”.vc_custom_1767103381737{background-color: #f4f5f9 !important;border-radius: 20px !important;}”]<\/p>\n

Yes, Lab Event provides comprehensive online documentation to help users get started with the tool, along with bi-monthly webinars, open to all, presenting new features and updates.<\/p>\n

[\/vc_toggle][vc_toggle title=”Do you offer training courses for teams?” style=”rounded” custom_font_container=”tag:h5|text_align:left|line_height:3″ custom_google_fonts=”font_family:Montserrat%3Aregular%2C700|font_style:700%20bold%20regular%3A700%3Anormal” use_custom_heading=”true” css=”.vc_custom_1767103369558{background-color: #f4f5f9 !important;border-radius: 20px !important;}”]<\/p>\n

Yes, training sessions are available to help your teams learn how to use Lab Event. These training sessions, which last one day or more depending on your teams’ needs, can be held in person or remotely and can be fully or partially funded by your skills operator (OPCO). <\/p>\n

[\/vc_toggle][vc_toggle title=”My customer portfolio is currently in Excel. How can I transfer my data? ” style=”rounded” custom_font_container=”tag:h5|text_align:left|line_height:3″ custom_google_fonts=”font_family:Montserrat%3Aregular%2C700|font_style:700%20bold%20regular%3A700%3Anormal” use_custom_heading=”true” css=”.vc_custom_1767103393181{background-color: #f4f5f9 !important;border-radius: 20px !important;}”]To facilitate the transfer of your data, we have developed an import system for Lab Event.<\/p>\n

If you decide to leave Lab Event, no worries. You can also export this client portfolio.[\/vc_toggle][vc_toggle title=”Is there an API to retrieve my information?” style=”rounded” custom_font_container=”tag:h5|text_align:left|line_height:3″ custom_google_fonts=”font_family:Montserrat%3Aregular%2C700|font_style:700%20bold%20regular%3A700%3Anormal” use_custom_heading=”true” css=”.vc_custom_1767103399440{background-color: #f4f5f9 !important;border-radius: 20px !important;}”]Yes, an API is provided in Lab Event. It allows you to retrieve product and package data and create events. If you wish, you can then display them on your website or in your application.[\/vc_toggle][vc_toggle title=”Can data be exported to accounting software?” style=”rounded” custom_font_container=”tag:h5|text_align:left|line_height:3″ custom_google_fonts=”font_family:Montserrat%3Aregular%2C700|font_style:700%20bold%20regular%3A700%3Anormal” use_custom_heading=”true” css=”.vc_custom_1767103405026{background-color: #f4f5f9 !important;border-radius: 20px !important;}”]Yes, Lab Event offers accounting exports compatible with the main software packages on the market (Sage, Cegid, Quadratus, etc.).<\/span>[\/vc_toggle][vc_toggle title=”Can Lab Event be integrated with other tools?” style=”rounded” custom_font_container=”tag:h5|text_align:left|line_height:3″ custom_google_fonts=”font_family:Montserrat%3Aregular%2C700|font_style:700%20bold%20regular%3A700%3Anormal” use_custom_heading=”true” css=”.vc_custom_1767103409928{background-color: #f4f5f9 !important;border-radius: 20px !important;}”]Yes, Lab Event can be integrated with several tools, including Google Calendar, Outlook, email tools, PMSs, and solutions related to business introducers.[\/vc_toggle][vc_toggle title=”Can multiple establishments or different locations be managed from a single Lab Event account?” style=”rounded” custom_font_container=”tag:h5|text_align:left|line_height:3″ custom_google_fonts=”font_family:Montserrat%3Aregular%2C700|font_style:700%20bold%20regular%3A700%3Anormal” use_custom_heading=”true” css=”.vc_custom_1767103415701{background-color: #f4f5f9 !important;border-radius: 20px !important;}”]Yes, absolutely. Lab Event is designed to support multi-site organisations. <\/span>[\/vc_toggle][vc_toggle title=”Does Lab Event offer electronic signatures?” style=”rounded” custom_font_container=”tag:h5|text_align:left|line_height:3″ custom_google_fonts=”font_family:Montserrat%3Aregular%2C700|font_style:700%20bold%20regular%3A700%3Anormal” use_custom_heading=”true” css=”.vc_custom_1767103426734{background-color: #f4f5f9 !important;border-radius: 20px !important;}”]Oui, Lab Event inclut son propre outil de signature \u00e9lectronique, <\/span>Lab Event Sign<\/b>, qui est s\u00e9curis\u00e9 et conforme aux normes eIDAS, garantissant ainsi une validation rapide et l\u00e9gale de vos documents.<\/span>[\/vc_toggle][vc_toggle title=”Is Lab Event compatible with electronic invoicing?” style=”rounded” custom_font_container=”tag:h5|text_align:left|line_height:3″ custom_google_fonts=”font_family:Montserrat%3Aregular%2C700|font_style:700%20bold%20regular%3A700%3Anormal” use_custom_heading=”true” css=”.vc_custom_1767105011276{background-color: #f4f5f9 !important;border-radius: 20px !important;}”]Yes, Lab Event fully complies with electronic invoicing requirements, as stipulated by French law.<\/span>[\/vc_toggle][\/vc_column][\/vc_row][vc_row][vc_column width=”1\/6″][\/vc_column][vc_column width=”2\/3″ css=”.vc_custom_1767103249928{margin-top: 60px !important;background-color: #042a47 !important;border-radius: 20px !important;}”][vc_column_text]<\/p>\n

Can’t find the answer to your question?<\/span><\/strong><\/h3>\n

Please contact us, we will be delighted to assist you.<\/span><\/p>\n

[\/vc_column_text][vc_row_inner][vc_column_inner width=”1\/4″][\/vc_column_inner][vc_column_inner width=”1\/2″][vc_btn title=”Contact us” style=”classic” color=”white” size=”lg” align=”center” button_block=”true” css=”.vc_custom_1767093003837{border-radius: 5px !important;}” el_id=”bouton_essai” link=”url:https%3A%2F%2Fwww.lab-event.com%2Fen%2Fcontact%2F|title:Contact%20Lab%20Event|”][\/vc_column_inner][vc_column_inner width=”1\/4″][\/vc_column_inner][\/vc_row_inner][\/vc_column][vc_column width=”1\/6″][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"

[vc_row][vc_column css=”.vc_custom_1767105199087{margin-top: 30px !important;}”][vc_custom_heading text=”Frequently asked questions” font_container=”tag:h1|text_align:center” google_fonts=”font_family:Montserrat%3Aregular%2C700|font_style:700%20bold%20regular%3A700%3Anormal”][vc_column_text] Everything you need to know about Lab Event [\/vc_column_text][vc_empty_space height=”50px”][vc_toggle title=”What is Lab Event?” style=”rounded” open=”true” custom_font_container=”tag:h5|text_align:left|line_height:3″ custom_google_fonts=”font_family:Montserrat%3Aregular%2C700|font_style:700%20bold%20regular%3A700%3Anormal” use_custom_heading=”true” css=”.vc_custom_1767103313545{background-color: #f4f5f9 !important;border-radius: 20px !important;}”]Lab Event is SaaS software dedicated to event management. It allows you to centralise customer requests, events, planning, coordination, invoicing and follow-up.[\/vc_toggle][vc_toggle title=”Where…<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-9754","page","type-page","status-publish","hentry","description-off"],"_links":{"self":[{"href":"https:\/\/www.lab-event.com\/en\/wp-json\/wp\/v2\/pages\/9754","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.lab-event.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.lab-event.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.lab-event.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.lab-event.com\/en\/wp-json\/wp\/v2\/comments?post=9754"}],"version-history":[{"count":18,"href":"https:\/\/www.lab-event.com\/en\/wp-json\/wp\/v2\/pages\/9754\/revisions"}],"predecessor-version":[{"id":32522,"href":"https:\/\/www.lab-event.com\/en\/wp-json\/wp\/v2\/pages\/9754\/revisions\/32522"}],"wp:attachment":[{"href":"https:\/\/www.lab-event.com\/en\/wp-json\/wp\/v2\/media?parent=9754"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}