{"id":29753,"date":"2026-01-05T16:14:30","date_gmt":"2026-01-05T15:14:30","guid":{"rendered":"https:\/\/www.lab-event.com\/?page_id=29753"},"modified":"2026-01-06T16:27:37","modified_gmt":"2026-01-06T15:27:37","slug":"assitance-and-support","status":"publish","type":"page","link":"https:\/\/www.lab-event.com\/en\/assitance-and-support\/","title":{"rendered":"Assitance and support"},"content":{"rendered":"

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ASSISTANCE AND SUPPORT SERVICE<\/span><\/h4>\n
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[\/vc_column_text][vc_custom_heading text=”Our tailored support” font_container=”tag:h1|text_align:center” google_fonts=”font_family:Montserrat%3Aregular%2C700|font_style:400%20regular%3A400%3Anormal”][vc_row_inner][vc_column_inner width=”1\/6″][\/vc_column_inner][vc_column_inner width=”2\/3″][vc_column_text]<\/p>\n

From initial setup to training your teams, we are by your side to help you unlock the full potential of our event solution, without complexity.<\/span><\/h4>\n

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[vc_btn title=”CONTACT US” style=”classic” color=”white” size=”lg” align=”center” button_block=”true” css=”.vc_custom_1572218549652{border-radius: 5px !important;}” el_id=”bouton_essai” link=”url:https%3A%2F%2Fwww.lab-event.com%2Fen%2Fcontact%2F|”]<\/p>\n

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Personalized support from an expert team<\/strong><\/h2>\n<\/div>\n<\/div>\n

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Much more than software, a partner at your side<\/strong><\/h3>\n

From your very first contact, you will be supported by a dedicated team of experts in both events and digital transformation.<\/span><\/h4>\n

You are never alone: <\/strong>a single point of contact will accompany you throughout the project, provide follow-up, and remain available to answer your questions or adjust the software settings as your needs evolve.<\/span><\/h4>\n<\/div>\n<\/div>\n

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\u201cBeyond the technology, we also appreciate the support and the responsiveness of the Lab Event teams. Working with Lab Event means choosing a modern and efficient approach, focusing on what matters most: offering unique experiences to our <\/i>customers and partners. “<\/h2>\n

Florence – Sales Director at Maison de la Chimie<\/h4>\n

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A structured and gradual implementation<\/strong><\/h2>\n

In just 3 steps<\/span><\/h4>\n<\/div>\n<\/div>\n

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Framing & understanding your needs<\/strong><\/h3>\n

Every project begins with an in-depth discussion phase.<\/p>\n

Together, we analyze:<\/p>\n

\u2714\ufe0f Your current processes (sales, production, billing, etc.)<\/p>\n

\u2714\ufe0f Your objectives (time savings, improved traceability, automation, etc.)<\/p>\n

\u2714\ufe0f Your internal constraints (number of users, level of digitization, other tools used)<\/p>\n

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Personalized onboarding<\/strong><\/h3>\n

Our team will guide you step by step to configure Lab Event according to your methods, challenges, and objectives.<\/p>\n

Throughout the onboarding process, we work with you to:<\/p>\n

\u2714\ufe0f Customize your tool: company information, users, access rights, etc.<\/p>\n

\u2714\ufe0f Import and organize your data: customers, service providers, products, etc.<\/p>\n

\u2714\ufe0f Tailor each module to your organization<\/p>\n

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Support & continuous improvement<\/strong><\/h3>\n

Support does not stop once the software has been deployed. You benefit from responsive support to answer your questions and develop the tool in line with your growth:<\/p>\n

\u2714\ufe0f Technical support available via chat, email, or phone.<\/p>\n

\u2714\ufe0f Regular webinars to discover new features and optimize your use.<\/p>\n

\u2714\ufe0f Personalized recommendations over time.<\/p>\n

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Take advantage of a comprehensive knowledge base<\/span><\/strong><\/span><\/h2>\n

Access detailed tutorials, practical guides, and personalized resources for each module and feature of our software.<\/span><\/h4>\n

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\u2714\ufe0f Interactive tutorials<\/strong><\/span><\/h4>\n

Learn how to create events, manage your customers, send quotes and invoices, and much more with step-by-step guides.<\/span><\/span><\/p>\n

\u2714\ufe0f Thematic guides<\/strong><\/h4>\n

Content structured by module so you can progress at your own pace, according to your priorities.<\/p>\n

\u2714\ufe0f Video FAQs and Webinars
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Watch concrete answers to frequently asked questions and webinars hosted by our experts to deepen your knowledge and discover what’s new.<\/span><\/p>\n

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Targeted training for your teams<\/strong><\/h2>\n

For smooth handling tailored to your business needs<\/span><\/h4>\n

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Various formats for greater flexibility<\/strong><\/h2>\n

The sessions are organized by role (sales representatives, project managers, administrators, etc.) and can be conducted via video conference, on-site, or through e-learning. Each module is based on real-world use cases directly related to your internal processes. <\/span><\/h4>\n

In addition, we provide you with a resource base (guides, video tutorials, practical information sheets) to help your teams work independently at their own pace.<\/span><\/h4>\n

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Post-training support<\/strong><\/h2>\n

At Lab Event, the end of the training does not mark the end of our commitment. Our experts remain available after the sessions to answer your questions, clarify certain points, or assist your teams as they begin using the software. <\/span><\/h4>\n

This post-training support ensures a smooth transition to autonomy, consolidates what has been learned, and quickly removes any obstacles related to everyday use.<\/span><\/h4>\n

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Join the many professionals who trust Lab Event!<\/strong><\/span><\/h2>\n

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Schedule an appointment today to discover how Lab Event can transform <\/span>your event management.
\n<\/span><\/h4>\n<\/div>\n

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Our clients’ testimonials:<\/h2>\n

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Enjoy 30-days<\/span> free trial with no commitment<\/strong><\/span><\/h2>\n

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[vc_row type=”5″ margin_bottom=”0″ bg_color=”#f4f5f9″ css=”.vc_custom_1747061899581{margin-bottom: 0px !important;background-image: url(https:\/\/www.lab-event.com\/wp-content\/themes\/child\/images\/vague1.png?id=) !important;}” min_height=”250″ bg_image=”https:\/\/www.lab-event.com\/wp-content\/uploads\/2022\/10\/fond-gris.jpg”][vc_column][vc_empty_space height=”60px”][vc_column_text] ASSISTANCE AND SUPPORT SERVICE [\/vc_column_text][vc_custom_heading text=”Our tailored support” font_container=”tag:h1|text_align:center” google_fonts=”font_family:Montserrat%3Aregular%2C700|font_style:400%20regular%3A400%3Anormal”][vc_row_inner][vc_column_inner width=”1\/6″][\/vc_column_inner][vc_column_inner width=”2\/3″][vc_column_text] From initial setup to training your teams, we are by your side to help you unlock the full potential of our event solution, without complexity. [\/vc_column_text][\/vc_column_inner][vc_column_inner width=”1\/6″][\/vc_column_inner][\/vc_row_inner][vc_row_inner][vc_column_inner width=”1\/3″][\/vc_column_inner][vc_column_inner width=”1\/3″][vc_column_text] [vc_btn title=”CONTACT…<\/p>\n","protected":false},"author":25,"featured_media":27411,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-29753","page","type-page","status-publish","has-post-thumbnail","hentry","description-off"],"_links":{"self":[{"href":"https:\/\/www.lab-event.com\/en\/wp-json\/wp\/v2\/pages\/29753","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.lab-event.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.lab-event.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.lab-event.com\/en\/wp-json\/wp\/v2\/users\/25"}],"replies":[{"embeddable":true,"href":"https:\/\/www.lab-event.com\/en\/wp-json\/wp\/v2\/comments?post=29753"}],"version-history":[{"count":19,"href":"https:\/\/www.lab-event.com\/en\/wp-json\/wp\/v2\/pages\/29753\/revisions"}],"predecessor-version":[{"id":32989,"href":"https:\/\/www.lab-event.com\/en\/wp-json\/wp\/v2\/pages\/29753\/revisions\/32989"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.lab-event.com\/en\/wp-json\/wp\/v2\/media\/27411"}],"wp:attachment":[{"href":"https:\/\/www.lab-event.com\/en\/wp-json\/wp\/v2\/media?parent=29753"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}